Support & Troubleshooting
Penfriend XL is normally a reliable and easily understood program,
but some people may find difficulties with it. If you're having trouble
with it, try the following:
- Try again at whatever caused problems. Restart your computer
and act as simply as possible.
- Read this on-line help. Use the index and 'Search' for words
that you think are related to your problem. If nothing comes up,
try other words that mean the same things.
- Look in the support
section of the Penfriend web site www.penfriend.biz
for more information about problems that have arisen for other users.
- Try Penfriend XL on a different computer, if you can. Remove any
other unusual software or hardware.
- Contact Penfriend Ltd by email at
explain your problem. Remember to mention the version of Penfriend XL
you have, your computer operating system, a clear description of what
didn't work as you expected, what you were doing just before the problem,
and any other information or messages that appeared or are relevant.