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Sales Information

We accept official orders from Schools, Further Education Colleges, Universities and Government departments. Please send preferably as PDF attachments to or within an email.

If you are entitled to VAT exemption, buy Penfriend products tax free here. We are registered for VAT, number GB 703789908.

If you already use Penfriend at school or work and would also like a copy to use at home, we offer reduced prices for home users.

For more information on Site licensing and Leasing, including upgrading a site license, please contact our office.

Thank you for choosing to purchase from Penfriend Ltd. Our sales terms are straightforward and offer excellent value for money.

Machine Licensing

We charge a basic price for a single installation of each program, and then a rate for each additional machine on the same site. The number of people using each installation is not limited. Home User prices are available to people who already use Penfriend products at school or at work. Please provide the serial number of the existing copy.

Returns and replacements

In the event of damaged discs we will provide access to a replacement copy of the program. With Penfriend Portables we will repair or replace faulty copies if they are returned to Penfriend. We cannot cover loss or breakage of USB sticks.

Returns, cancellation and delivery policies

Tax and Shipping

The prices listed here exclude VAT and carriage. Our VAT number is GB 703789908. VAT is charged at 20% of the total including carriage unless you are eligible for VAT exemption. Delivery is charged at £4 per order for normal customers in Britain, or at cost for overseas and bulk orders.


Sales by Penfriend Ltd are governed by our Returns, Cancellation and Delivery Policies.

Please ensure the product you buy is compatible with the Operating System on your computer. The OS normally displays its name in big letters when you switch on the computer. You should not confuse, for example, Windows XP with Office XP. Please quote our stock codes when ordering.


Penfriend Specialist Centres are experts in the use of Penfriend and can help you to decide how they can help people with the particular special needs you are thinking of.


Our agents around the world are happy to supply as well as advise on Penfriend products. You can contact us directly to buy Penfriend products, or simply buy on-line from this web site using a credit card.

Penfriend Ltd
30 South Oswald Road
Great Britain
Tel. 0131 668 2000 (+44 131 668 2000)

If you would like to be kept informed of news from Penfriend Ltd, please register on our database. Your address will not be distributed to other parties. You will receive only occasional announcements from Penfriend Ltd.

Buy Penfriend XP, Penfriend XL, Penfriend Portable.